Refund Policy
Last updated September 16, 2026
We want you to pay only for data you actually use. This policy explains when a charge can be refunded and how to ask for one.
Monthly plans
If you have used less than 5 percent of your monthly credit allowance, you can request a full refund of the current period within 14 days of the charge.
Above that threshold the period is not refundable, because the credits have already been consumed against upstream cost.
Annual plans
Annual plans can be refunded pro rata within 30 days of purchase, minus credits already consumed and minus any discount that was applied for paying annually.
After 30 days, unused annual credits can be moved to the equivalent monthly plan on request.
Renewals
Subscriptions renew automatically. If a renewal was charged and no requests have been made since, contact us within 7 days and we will reverse it.
Cancel any time from the billing page in your account to stop the next renewal.
Service problems
If an endpoint is materially broken for more than 72 consecutive hours we will credit the affected period in full, whether or not you ask.
How to request a refund
Email support@socialmediaapi.lol from the address on the account with the invoice number. Refunds are issued to the original payment method and usually appear within 5 to 10 business days.
Chargebacks
Please contact us before raising a chargeback. Disputes raised without contact will result in the account and its API keys being suspended while the dispute is open.